Maintenance that keeps your systems running
Service contracts for hotels and continuity contracts for businesses and government. A fixed monthly fee instead of separate invoices per visit, on Curaçao, Aruba and Bonaire.
Something not working as it should?
Contract clients report a fault in writing, through the client portal or by email. That records the report and starts the agreed response time.
For businesses, government and critical sites
A continuity contract covers your access control, cameras and alarm. Every contract is tailored per site, starting from these three forms.
Basic
For offices and buildings that run on working days.
- Support on working days from 08:30 to 17:00
- Response within one working day
- Phone and remote support at no extra cost
- Corrective work at a reduced hourly rate
Extended
For sites where a fault has an immediate impact.
- Also at weekends and on public holidays
- Response from 4 hours on working days and 8 hours at weekends
- Corrective visits included
- Training of your staff on request
Continuity 24/7
For terminals, control rooms and other critical sites.
- Available day and night, weekends included
- Unlimited remote support
- Spare parts kept at your site
- Your own staff trained for first line support
Response times and the number of visits are set per site in the contract. Visits outside Curaçao are charged including travel and accommodation.
Predictable costs, less downtime
- Fixed monthly fee instead of an invoice per visit.
- Discount on labour and parts outside the contract.
- Remote support by phone and over a secure connection.
- One point of contact for locks, access, cameras and alarm.
Maintenance for Vingcard locks
Hotels have their own service contract for locks, safes and encoders, in three levels: Basic, Premium and Advanced. Support on working days from 08:30 to 17:00.
Synchronisation
Every lock checked and synchronised with your lock management software.
Service per door
Mechanics, reader and battery status, with batteries optional in the contract.
Loan unit
A replacement encoder or service PC while your own unit is in repair.
Training
A yearly refresher for front desk and engineering.
How your contract starts
From survey to execution, with our own ISC team.
Frequently asked questions
Do I need a contract for service?
No. We also help without a contract, at our hourly rate. With a contract you pay a fixed monthly fee, get a discount on labour and parts, and fixed response times apply.
How do I report a fault?
Through the client portal or by email to service@iscnv.com. You can also call +5999 888 8535 to discuss it. A written report starts the agreed response time.
What happens during preventive maintenance?
We check equipment and software, test every component and advise on replacement before something fails. For hotels we also synchronise every lock and check the battery status.
How often do you come for preventive maintenance?
You choose: 1, 2 or 4 times per year. We advise based on use and how critical your systems are.
Do you also work on Aruba and Bonaire?
Yes. Visits are planned in consultation, with travel and accommodation charged separately. For critical sites we agree on spare parts kept on site.
What does a maintenance contract cost?
That depends on the number of doors, cameras and systems and on the contract form. After a survey you receive a proposal with a fixed monthly fee.
How long does a contract run?
Usually one year, after which it renews yearly. The exact term and notice period are in your contract.
Request a maintenance contract?
We plan a survey and send you a proposal.